Refund Policy

At Training Dogs Online, we strive to provide high-quality dog training courses that help you build a stronger relationship with your dog. If, for any reason, you are not satisfied with your purchase, we offer a refund policy to ensure a positive experience with our services.

 

1. Refund Eligibility

 

1.1 Courses and Digital Products:

 

 • Refunds are available for our online courses and digital products within 14 days of purchase.

 • To be eligible for a refund, you must have completed no more than 25% of the course content.

 

1.2 Subscription Services:

 

 • If you have subscribed to a recurring service (e.g., monthly subscription), you may cancel at any time. However, no refunds will be provided for the current billing cycle once a subscription has started.

 • To avoid being charged for the next billing cycle, please cancel your subscription at least 48 hours before the renewal date.

 

1.3 Ineligible Refunds:

 

 • We do not offer refunds for courses or services that have been fully completed.

 • Refunds are not available for special promotions, discounts, or bundled packages unless stated otherwise.

 

2. How to Request a Refund

 

2.1 Contact Us:

To request a refund, please contact our customer support team at [email protected] with the subject line “Refund Request.” Include your name, purchase details, and the reason for your refund request.

 

2.2 Refund Approval:

Once we receive your request, our team will review it and notify you of the status of your refund within 5 business days.

 

2.3 Refund Processing:

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

 

3. Refund Exceptions

 

3.1 Technical Issues:

If you experience technical issues accessing your course, please contact our support team. We will do our best to resolve any issues before processing a refund.

 

3.2 Duplicate Purchases:

If you mistakenly make a duplicate purchase, please contact us immediately. Refunds for duplicate purchases will be processed upon confirmation of the error.

 

4. Non-Refundable Items

 

 • Gift cards or vouchers.

 • Downloadable digital products that have been accessed or downloaded.

 • Any course or service that has been marked as “non-refundable” during a special promotion.

 

5. Changes to Our Refund Policy

 

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Refund Policy periodically to stay informed of any updates.

 

6. Contact Information

 

If you have any questions or concerns about this Refund Policy, please contact us:

 

Training Dogs Online

Email: [email protected]

Phone: 613-314-1453

Address: Ontario, Canada

 

By purchasing our courses or services, you acknowledge that you have read, understood, and agreed to this Refund Policy.